Front Desk Associate

Cadillac Jack's Gaming Resort; Deadwood (SD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Dining deals

WaTiki Waterpark passes

Starbucks offers

Job summary

DoubleTree by Hilton in Deadwood, SD is seeking a Front Desk Associate to welcome guests, check them in/out, and provide information on hotel services and local activities. You will handle key distribution, transactions, and guest inquiries with discretion and professionalism.

Join a team with flexible scheduling, cross-training across departments, and access to LIV Hospitality benefits, including hotel discounts, dining deals, and partner perks.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel property management systems.
• Ability to quickly learn front desk procedures and selling skills.
• Excellent communication and listening skills with the public and staff.

Responsibilities

• Make room reservations and check guests in and out of the hotel.
• Issue room keys, pamphlets, discount cards, etc.
• Provide information to guests regarding hotel services, entertainment, shopping, travel.
• Ensure confidentiality, security and safety of guests in front desk communications.
• Arrange transportation for guests.
• Compute bills, post charges, and process payments.
• Run reports and maintain front desk and lobby area.
• Wear a uniform and nametag at all times on property.

Skills

Strong communication

Multi-tasking

MS Office

Front desk procedures

Tools

PMS (Hotel)

Reservations system

Job description

Join the team at DoubleTree by Hilton in Deadwood, SD, where you'll discover compelling reasons to choose us as your workplace:Hilton Specific Travel Discounts: Enjoy exclusive travel discounts through Hilton, making your vacations more affordable and enjoyable.Flexible Scheduling with Cross Training: Experience flexible scheduling and the opportunity for cross-training in multiple departments, providing variety and excitement in your day-to-day tasks.All You Can Eat DoubleTree Cookies: Indulge in the delicious DoubleTree cookies, available for you to enjoy whenever you need a sweet treat.Food and Beverage Discounts: Receive discounts on food and beverage purchases when staying at Hilton hotels, making your stays even more satisfying.Advancement Opportunities: Explore numerous advancement opportunities, ensuring that your career with us is dynamic and fulfilling.Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.Dining Deals: Get discounts on food and beverages at our outlets.WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.AJ's Wicked Salon & Spa: Enjoy 10% off products and services.Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At DoubleTree by Hilton in Deadwood, SD, you'll find not just a job, but a rewarding career path filled with perks, flexibility, and growth opportunities. Join us and become part of our Hilton family today.ResponsibilitiesResponsible for making room reservations and checking guests in and out of the Hotel.Issues room keys, Pamphlets, discount cards, etc.Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all timesArranges transportation for guests.Compute bills, post charges, collects payment and makes change for guests.Runs various reports - hand written and computer.Maintain the cleanliness and neatness of the front desk and lobby area.Wear a uniform up to property standards and nametag at all times on property.Other duties may be assigned to meet business needs.Requirements:Must be 18 years or older.Must have strong computer skills and ability to learn hotel property management system(s).Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.Working knowledge of MS Office required, hotel property management systems a plus.Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.Dependable with reliable transportation and the ability to work a flexible schedule.Ability to stand for extended periods of time.Benefits for full-time Associates:Health / dental / vision / life401k plan with 3% match after one year of employmentCompany-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer