Front Desk Associate

VP MANAGEMENT LLC; Charleston (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a friendly front desk associate to create a welcoming atmosphere for guests at a bustling hotel. This role requires excellent customer service skills and the ability to manage multiple tasks in a fast-paced environment. You will be the first point of contact for guests, responsible for greeting them, answering inquiries, and ensuring a smooth check-in and check-out process. If you enjoy working with people and thrive in a dynamic setting, this opportunity is perfect for you. Join a dedicated team and contribute to creating memorable experiences for every visitor.

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent communication skills required for guest interactions.

Responsibilities

• Greet and welcome guests, providing professional service.
• Maintain cleanliness and organization of the front desk area.
• Handle check-in, check-out, and transaction inquiries.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Ability to Work Under Pressure

Friendly Personality

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Property Management Systems

Job description

Hampton Inn-Downtown

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

1. Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
2. Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
3. Maintain cleanliness and organization of the front desk area and common areas
4. Adhere to all company policies and procedures
5. Handle sensitive and confidential information with discretion
6. Update and maintain guest records in the reservation system
7. Process payments and reconcile cash drawer at the end of each shift
8. Generate reports as needed
9. Stand up for 6-8 hours each day
10. Handle check-in, check-out, and other transaction inquiries

Required Skills and Qualifications

1. High school diploma or equivalent
2. 1-2 years customer service experience
3. Excellent communication skills, both written and verbal
4. Friendly and outgoing personality
5. Ability to stay calm and professional under pressure
6. Strong organizational skills and attention to detail

Preferred Skills and Qualifications

1. Previous experience working in a hotel or related industry
2. Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time