Front Desk Associate

EyeSouth Partners LLC; Ladson, New York (SC, NY); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in eye care is seeking a Front Desk Associate to enhance patient experiences. This role is pivotal in providing exceptional service, managing patient demographics, and ensuring smooth operations in a busy medical office. Ideal candidates will have a strong background in customer service, a minimum of two years' experience in healthcare, and outstanding organizational skills. With a commitment to quality patient care, this opportunity offers a competitive benefits package and a supportive work environment. Join a team dedicated to making a difference in the lives of patients every day!

Benefits

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Qualifications

• 2+ years of experience in a medical office or healthcare setting.
• Strong computer skills and ability to type at least 30 WPM.

Responsibilities

• Provide exceptional patient service in person and over the phone.
• Verify insurance and collect copays and outstanding balances.
• Schedule appointments and process medical record requests.

Skills

Customer Service

Insurance Verification

Clerical Skills

Computer Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

Company Overview

The surgeons and staff of Carolina Cataract & Laser Center know that our patients have a choice when deciding who to trust with their eye care. Our highly-skilled surgeons and staff treat every patient as they would their own family members and are committed to providing the best care possible, every patient, every time! With offices located in Ladson, Walterboro, West Ashley, Downtown Charleston and Mount Pleasant, Carolina Cataract & Laser Center is our community's provider for quality surgical eye care in the Charleston, SC area.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Responsibilities

• Displays high level of professionalism and gives superb customer service

• Obtains and reviews patient demographic and insurance information for accuracy

• Verifies insurance and collects copays, co-insurance, and outstanding balances

• Ensures all patient intake forms are signed and complete

• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

• Schedules appointments

• Processes medical record requests per policies and procedures

• Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

• High School Diploma or Equivalent Certificate

Required Skills:

• Minimum 2 years of experience in a medical office/health care setting

• Minimum 2 years of health care insurance experience

• Strong computer knowledge and skills with a minimum typing speed of 30 WPM

• Strong desire to assist others and provide excellent customer service

• Must be highly dependable and organized

• Outstanding interpersonal skills

• An impeccably clean, polished, professional image

• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.