Front Desk Associate

Gold’s Gym SoCal Group; California; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness organization is seeking a Customer Service Representative to enhance member relationships and support a dynamic gym environment. Responsibilities include greeting members, assisting with inquiries, and engaging them with fitness offerings. Join a recognized brand and enjoy various benefits, including free gym memberships and growth opportunities.

Benefits

John Hancock 401k

Aflac Supplemental Insurance Options

Free gym memberships and discounts

Opportunities for growth within the company

Qualifications

• Ability to follow oral and written instructions.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide a member-centric experience that enhances relationships.
• Engage members with various fitness offerings.
• Assist with club tours and member inquiries.

Skills

Organizational Skills

Attention to Detail

Communication

Education

High School Diploma

Job description

Gold’s Gym Customer Service Representative

Gold’s Gym is growing fast and looking for a Customer Service Representative team member to help us execute our mission of providing facilities, programs, and staff that motivate, support, and lead every member in their pursuit of a healthy, productive, and enjoyable life. We offer several benefits, including:

• Work with great people every day
• John Hancock 401k
• Aflac Supplemental Insurance Options
• Free gym memberships and discounts
• Opportunities for growth within the company
• Being part of the most recognized gym brand in the world

We want talented individuals who:

• Are passionate and take pride in their work
• Can work in a dynamic, fast-paced environment
• Able to work efficiently and effectively
• Work well with others
• Are detail-oriented and organized
• Can handle multiple tasks within a shift
• Have a desire to improve continuously

When you come to work, you'll:

• Partner with Sales and Fitness Managers to provide a member-centric experience that enhances relationships and retention
• Ensure members receive a friendly greeting and prompt attention to their needs
• Engage members with various fitness offerings, including personal training, group classes, and digital classes
• Maintain relationships with members and serve as a resource for questions or concerns
• Assist with club tours and member inquiries
• Help with housekeeping duties as needed

Must-Have Qualifications:

• High school diploma
• Ability to follow oral and written instructions
• Willingness to perform routine tasks repeatedly
• Ability to work accurately at a fast pace
• Strong organizational skills and attention to detail
• Ability to work around cleaning products safely
• Note: This is not an exhaustive list

This role requires the ability to move and lift up to 25 lbs, stand or walk for extended periods, and maintain a professional demeanor, clear communication, and a clean appearance in uniform.

Join us and become part of the family legacy today!

Gold’s Gym SoCal and all its affiliated clubs are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for everyone. Employment decisions are based on merit, competence, performance, and business needs, without discrimination based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or other protected statuses.