Front Desk Assistant, Learning Support (Part-Time)

Seattle Colleges; Seattle (WA); On-site; USD 30,000 - 37,000; Part time

Job summary

Seattle Central College is seeking a Front Desk Assistant for the Learning Support Network. The role is part-time, up to 16 hours per week, primarily in person, with hours 10am–7pm Monday through Thursday. Responsibilities include welcoming visitors, guiding students to tutoring services, and managing scheduling tools.

Unionized role under WFSE with a strong emphasis on equity and accessibility. The successful candidate will have at least one year in customer service, strong communication

Qualifications

• One year of front-facing, customer service experience or equivalent.
• Excellent interpersonal and customer service skills; able to interact professionally.
• Ability to work with diverse populations.
• Ability to work independently with minimal supervision and as part of a team.
• Strong attention to detail and ability to prioritize in a fast-paced environment.
• Experience with learning technology tools: MS Office, Zoom, Canvas.

Responsibilities

• Create a warm, welcoming front desk environment for students, staff and guests.
• Greet visitors, provide information, and answer general questions about LSN services.
• Distribute marketing materials and promote LSN services to students, faculty and staff.
• Help navigate tutoring webpages, Starfish, Canvas, eTutoring, Zoom and other resources.
• Assist students with appointments, check-ins, and connecting with tutors.
• Manage Starfish calendar, track appointments and record outcomes.
• Track attendance and tardies of tutors; manage Zoom Pro for remote tutoring.
• Answer phones and departmental emails as volume requires.
• Troubleshoot inquiries and resolve issues; escalate to supervisor when needed.
• Refer students to other support resources; participate in meetings and trainings.
• Take meeting minutes if needed; assist in tidying Centers.

Skills

Customer service

Interpersonal skills

Diversity & inclusion

Independent worker

Attention to detail

MS Office / Zoom

Job description

Seattle Central College is seeking a Front Desk Assistant for the Learning Support Network. The role is part-time, up to 16 hours per week, primarily in person, with hours 10am–7pm Monday through Thursday. Responsibilities include welcoming visitors, guiding students to tutoring services, and managing scheduling tools.

Unionized role under WFSE with a strong emphasis on equity and accessibility. The successful candidate will have at least one year in customer service, strong communication