Student Services & Intake Coordinator

Shoreline Community College; Shoreline (WA); On-site; USD 30,000 - 33,000; Part time

Job summary

Shoreline Community College is seeking a part-time Front Desk Specialist for the Transitional Studies unit to support students, faculty, and staff with information, referrals, and timely assistance.

You will handle inquiries by phone, email, and in person, coordinate testing and data entry in LACES, maintain records, and help with communications, orientations, and program processes while upholding equity and inclusion.

Qualifications

• High school diploma or equivalent and two years of experience in the program specialty or equivalent education/experience.
• Prior experience in customer service and/or customer-facing roles.
• Experience with state/federal reporting systems preferred.

Responsibilities

• Serve as the primary point of contact for Transitional Studies by phone, email, and in person; provide information and connect to resources.
• Communicate with students and staff regarding ABE, ELL, GED, and Transitional Studies programs, including applications and enrollments.
• Assist with student outreach, onboarding, engagement, and retention efforts to support student success.
• Coordinate, schedule, administer, and proctor CASAS testing in accordance with program/state requirements.
• Enter and maintain student records in LACES and other required state reporting systems.

Skills

Customer service

Oral and written communication

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Canvas LMS

LACES

Job description

Shoreline Community College is seeking a part-time Front Desk Specialist for the Transitional Studies unit to support students, faculty, and staff with information, referrals, and timely assistance.

You will handle inquiries by phone, email, and in person, coordinate testing and data entry in LACES, maintain records, and help with communications, orientations, and program processes while upholding equity and inclusion.