Front Desk Assistant (FDA) - Residence Life

Odessa College; Odessa (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

A local educational institution in Odessa is seeking a Front Desk Assistant for the Residence Life department. This part-time role involves providing customer service, maintaining the safety and security of the residence hall, and assisting with administrative tasks. Candidates should be committed to working at least one three-hour shift per week during specified hours. The position requires effective communication skills and the ability to engage with residents and staff professionally.

Qualifications

• Ability to provide customer service in person and via phone.
• Strong communication skills with residents and staff.
• Willingness to assist with various administrative tasks.

Responsibilities

• Provide customer service in person and via phone.
• Sort and distribute mail and packages.
• Issue equipment for Residence Life activities.
• Assist with enforcement of Residence Life Policies.
• Utilize college systems necessary for the operation of the residential facilities, such as FreshService (Work Order Software) and Maxient (Conduct Software).
• Assist with Lockouts, Room Checks, Room Change Requests, and Check-In/Out of Residents.
• Assist with Residence Life Events if necessary.
• Attend and participate in Drive to Success Events.
• Attend all required meetings, including staff and individual meetings with the supervisor.
• Assist with enforcement of Residence Life Policies, including Guest Policy, Quiet Hours, Curfew, and other safety regulations.
• Assist with administrative tasks of daily operations of the facilities.

Skills

Customer service

Effective communication

Tools

FreshService

Maxient

Job description

Front Desk Assistant (FDA) - Residence Life

Working Title Front Desk Assistant (FDA) - Residence Life

Position Status

Position Status Part Time

Department

Department Student Life

General Summary

The Front Desk Assistant ( FDA ) is primarily responsible for providing customer service to Residence Life residents, guests, parents, families, college faculty, staff, and other officials. The FDA provides administrative support through the 24-hour service desk and assists in maintaining the safety and security of the residence hall facilities. The Front Desk Assistant’s work schedule will vary to maintain the 24-hour desk operation. Front Desk Assistants will be required to work a minimum of one three-hour shift per week between 12:00 AM – 9:00 AM. The Front Desk Assistant is a member of the Residence Life Student Staff supervised by Residence Life & Student Life Professional Staff.

Specific Position Duties

• Provide customer service in person, and via phone through the 24-hour front desk.
• Sort and distribute mail and packages to residents.
• Issue Residence Life equipment such as carts, game room supplies, etc.
• Communicate appropriately with residents, guests, and college faculty/staff.
• Utilize college systems necessary for the operation of the residential facilities, such as FreshService (Work Order Software) and Maxient (Conduct Software)·
• Assist with Lockouts, Room Checks, Room Change Requests, and Check-In/Out of Residents.·
• Assist with Residence Life Events if necessary.
• Attend and participate in Drive to Success Events.
• Attend all required meetings, including staff and individual meetings with the supervisor.
• Assist with enforcement of Residence Life Policies, including Guest Policy, Quiet Hours, Curfew, and other safety regulations.
• Assist with administrative tasks of daily operations of the facilities.

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required DocumentsOptional Documents

Odessa College
201 W. University Blvd.
Odessa, Tx 79764