Front Desk

FirstService Residential; Miami (FL); Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, Vision benefits

401k with company match

Paid holidays

Time off benefits

Occasional travel

Resumo da oferta

FirstService Residential is seeking a Front Desk Associate in Miami, FL to greet residents and guests, monitor security systems, and support daily building operations. The role emphasizes customer service, safety, and accurate record-keeping, with weekend/shift-based hours and occasional travel for training.

The position requires a high school diploma (or equivalent), plus 2–3 years of business experience and strong communication skills. Benefits include comprehensive plans and a 401(k) match.

Qualificações

• Must have a high school diploma or equivalent.
• College coursework in business or hospitality is preferred.
• 2–3 years of business experience is preferred.
• Computer literacy with information systems/hardware/software is preferred.
• Excellent written and verbal communication skills are required.
• Multilingual abilities are desirable.

Responsabilidades

• Greet residents, guests, and service providers and assist as needed.
• Monitor and operate electronic security systems and access control.
• Maintain daily logs, records and forms with accuracy.
• Respond to emergencies in a timely, effective manner.
• Provide strong customer service and address residents' needs.
• Assist the on-site property manager with duties as required.
• Follow safety procedures and maintain a safe environment.
• Other duties as assigned by the property manager.

Conhecimentos

Customer service

Communication

Interpersonal skills

Verbal communication

Written communication

Multilingual

Formação académica

High school diploma or equivalent

College courses in business or hospitality

Ferramentas

Information systems

Descrição da oferta de emprego

Description

Job Overview:

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask.Meet and greet residents; checks guests and service providers in/out.Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.

• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

Ability to lift 30 – 50 lbs.

Work in an upright standing or sitting position for long periods of time.

Handle, finger, grasp and lift objects and packages.

Reach with hands and arms.

Communicate, receive, and exchange ideas and information by means of the spoken and written word.

Ability to quickly and easily navigate the property/building as required to meet the job functions

Complete all required forms.

Ability to work extended hours and weekends based on project requirements.

Ability to respond to emergencies in a timely manner.

Schedule: Friday Saturday Sunday and Monday 3:00pm to 11:00pm and Tuesday 11:00pm to 7:00am Day Off Wednesday and Thursday

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$19.00 per hour

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.