Front Desk Agent | Welcoming Stays & Smooth Check-Ins

McKibbon Hospitality; Charleston (SC); On-site; USD 17,000 - 28,000; Full time

Job summary

McKibbon Hospitality's TownePlace Suites by Marriott Charleston is seeking a friendly Front Desk Agent to warmly welcome guests, process check-ins and check-outs, and provide accurate information about local attractions and hotel services.

You will resolve guest requests, communicate with housekeeping and other departments, and assist with wake-up calls and overbooked arrangements, while maintaining calm, professional hospitality at all times.

Qualifications

• Experience delivering exceptional guest service in a hospitality setting.
• Strong communication and active listening skills.
• Ability to resolve guest requests and issues promptly.

Responsibilities

• Greet guests, check them in/out efficiently and accurately.
• Maintain knowledge of hotel services, rates, and promotions.
• Relay guest requests to departments and follow up for satisfaction.
• Assist with wake-up calls and handle overbooked arrivals.

Skills

Guest service experience

Communication

Problem solving

Education

High school diploma or equivalent

Job description

McKibbon Hospitality's TownePlace Suites by Marriott Charleston is seeking a friendly Front Desk Agent to warmly welcome guests, process check-ins and check-outs, and provide accurate information about local attractions and hotel services.

You will resolve guest requests, communicate with housekeeping and other departments, and assist with wake-up calls and overbooked arrangements, while maintaining calm, professional hospitality at all times.