Guest Services Pro — Front Desk & Hospitality

Raines Co; Mount Pleasant (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Hyatt Employee Travel Discounts World‑

Opportunities for career advancement

Positive, supportive, and team‑orented

Medical, Dental, and Vision Benefits

Paid Time Off

401(k) Plan

Job summary

Hyatt Place Mount Pleasant Towne Centre is seeking a Guest Services Agent to provide outstanding front desk support, assist guests with check-in/check-out, and offer local recommendations while upholding Hyatt brand standards.

Strong communication, multitasking, and a friendly, professional demeanor are essential. The role includes handling reservations, payments, guest inquiries, and coordinating with other hotel teams to ensure memorable stays.

Qualifications

• Previous customer service experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Welcome guests at check-in and check-out with a warm, professional attitude.
• Respond promptly to guest questions, requests, and concerns.
• Provide information about hotel amenities and local attractions.
• Balance cash drawer and complete front desk reports.
• Maintain accurate guest records in the property management system.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Teamwork

Tools

Property management system

Job description

Hyatt Place Mount Pleasant Towne Centre is seeking a Guest Services Agent to provide outstanding front desk support, assist guests with check-in/check-out, and offer local recommendations while upholding Hyatt brand standards.

Strong communication, multitasking, and a friendly, professional demeanor are essential. The role includes handling reservations, payments, guest inquiries, and coordinating with other hotel teams to ensure memorable stays.