Front Desk Agent - Weekend & Holiday Guest Concierge

Hyatt Hotels Corporation; Ontario (CA); On-site; USD 24,000 - 27,000; Full time

Job summary

The Ontario Airport Hotel & Conference Center, affiliated with Hyatt, is seeking a dedicated Front Desk Agent to deliver exceptional guest service. You will greet guests, assist with check-in/out, and answer inquiries while maintaining accurate records and a friendly, professional demeanor.

Must be able to work weekends and holidays; experience with Opera or HMS is a plus. Join a team undergoing renovation and rebranding to Hyatt Regency, with a focus on guest satisfaction and smooth operations.

Qualifications

• High school diploma or equivalent; hospitality or related field education is a plus.
• Experience in customer service, hotel, or front desk operations preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and welcome guests professionally.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls, provide information, and assist with inquiries.
• Handle reservations via phone, email, or in-person.
• Enter guest information accurately into the system.
• Provide information about hotel amenities and local attractions.
• Process guest payments and manage transactions.
• Address complaints and resolve promptly.
• Maintain a clean, organized front desk area.
• Collaborate with housekeeping and other departments.

Skills

Customer service

Front desk operations

Multitasking

Verbal communication

Education

High school diploma

Hospitality coursework

Tools

Opera PMS

HMS

Job description

The Ontario Airport Hotel & Conference Center, affiliated with Hyatt, is seeking a dedicated Front Desk Agent to deliver exceptional guest service. You will greet guests, assist with check-in/out, and answer inquiries while maintaining accurate records and a friendly, professional demeanor.

Must be able to work weekends and holidays; experience with Opera or HMS is a plus. Join a team undergoing renovation and rebranding to Hyatt Regency, with a focus on guest satisfaction and smooth operations.