Front Desk Supervisor: Lead Guest Experience

Hyatt Hotels Corporation; Ontario, Northern (CA, KY); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Hyatt Regency Ontario is seeking a Front Desk Supervisor to lead the front desk team during a phase of renovations and rebranding. The role focuses on delivering exceptional guest service, managing reservations, and maintaining smooth check-in/check-out operations.

The position requires strong leadership, customer service excellence, and the ability to work in a fast-paced hospitality environment, with a compensation range of $23.00 to $25.00 per hour.

Qualifications

• Minimum 1 year of experience in hotel front desk operations, preferably in a supervisory role.
• Excellent customer service skills, with a focus on building positive relationships with guests.
• Strong organizational and time management abilities.
• Proficient in using hotel property management systems and reservation software.
• Ability to work effectively under pressure and in a fast-paced environment.

Responsibilities

• Supervise the front desk team, ensuring optimal staffing levels and efficient operations.
• Check guests in and out efficiently and in a friendly manner.
• Train and develop front desk staff to provide high-quality service and meet company standards.
• Handle guest inquiries, reservations, and check-in/check-out processes professionally.

Skills

Customer service

Front desk operations

Leadership

Communication

Staff training

Tools

PMS software

Job description

Hyatt Regency Ontario is seeking a Front Desk Supervisor to lead the front desk team during a phase of renovations and rebranding. The role focuses on delivering exceptional guest service, managing reservations, and maintaining smooth check-in/check-out operations.

The position requires strong leadership, customer service excellence, and the ability to work in a fast-paced hospitality environment, with a compensation range of $23.00 to $25.00 per hour.