Front Desk Agent

Hyatt Hotels Corporation; Ontario (CA); On-site; USD 24,000 - 27,000; Full time

Job summary

The Ontario Airport Hotel & Conference Center, affiliated with Hyatt, is seeking a dedicated Front Desk Agent to deliver exceptional guest service. You will greet guests, assist with check-in/out, and answer inquiries while maintaining accurate records and a friendly, professional demeanor.

Must be able to work weekends and holidays; experience with Opera or HMS is a plus. Join a team undergoing renovation and rebranding to Hyatt Regency, with a focus on guest satisfaction and smooth operations.

Qualifications

• High school diploma or equivalent; hospitality or related field education is a plus.
• Experience in customer service, hotel, or front desk operations preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and welcome guests professionally.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls, provide information, and assist with inquiries.
• Handle reservations via phone, email, or in-person.
• Enter guest information accurately into the system.
• Provide information about hotel amenities and local attractions.
• Process guest payments and manage transactions.
• Address complaints and resolve promptly.
• Maintain a clean, organized front desk area.
• Collaborate with housekeeping and other departments.

Skills

Customer service

Front desk operations

Multitasking

Verbal communication

Education

High school diploma

Hospitality coursework

Tools

Opera PMS

HMS

Job description

Why Join Us? At the Ontario Airport Hotel & Conference Center, we take pride in creating exceptional guest experiences and fostering a team culture where professionalism, hospitality, and personal connections thrive.

Compensation: $17.50 to $19.50 per hour

Posted: Sep 23, 2026

Summary

The Ontario Airport Hotel & Conference Center is under new ownership and is currently undergoing a full renovation to transform our 309-room property into a premier destination for travelers. The hotel operates under Hyatt affiliation and will soon be rebranded as Hyatt Regency.

We are seeking a dedicated and passionate Front Desk Agent.Must have experience with customer service skills. Must be able to work weekends, and Holidays If you have a passion for hospitality and enjoy helping people, we would love to meet you!

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out hotel guests efficiently and accurately.
• Answer phone calls, provide information, and assist with guest inquiries.
• Handle reservations and cancellations via phone, email, or in-person.
• Ensure guest information is accurately entered into the system.
• Provide guests with information about hotel amenities, local attractions, and services.
• Process guest payments and handle cash, credit cards, and other payment methods.
• Address guest complaints or concerns and resolve them in a timely and effective manner.
• Maintain a clean and organized front desk area.
• Assist with any special guest requests or requirements during their stay.
• Ensure all relevant paperwork and logs are completed in compliance with hotel policies.
• Collaborate with housekeeping and other departments to meet guest needs.
• Follow safety and security procedures, including key control and emergency protocols.

Additional Responsibilities: Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Previous experience in customer service, hotel, or front desk operations is preferred
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Proficiency with hotel management software or willingness to learn (e.g., Opera, HMS).
• A positive attitude and a commitment to delivering exceptional guest service.
• Ability to work flexible hours, including nights, weekends, and holidays.

Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Availability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands

Our team is built on three core values: we're trustworthy, approachable, and just the right amount of visionary. That means you can count on us, feel comfortable being yourself, and get excited about where we’re headed together. It's more than just a job—it’s a place where great people and bold ideas come together.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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