Front Desk Agent | State College Holiday Inn Express

Shaner Hotels; State College (Centre County); On-site; USD 28,000 - 36,000; Full time

Job summary

Shaner Hotels is seeking a Front Desk Associate to greet guests, manage check-ins/check-outs, and provide exceptional service at the State College property.

The role requires a friendly, professional demeanor, basic computer skills, and the ability to handle payments and reports accurately. Previous hotel experience is preferred, with bilingual English/Spanish a plus.

Qualifications

• High school graduate or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Strong communication with guests, management, and staff.
• Basic computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Computer skills

Knowledge of local attractions

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.