Front Desk Agent — Resort Hospitality & Growth

Vacatia; Virginia Beach (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Career growth

Team environment

Job summary

Vacatia is hiring a Front Desk Associate at our resort in Virginia Beach. You will be the first point of contact for guests, ensuring a warm, welcoming atmosphere and smooth front desk operations from check-in to check-out.

We value friendly, dependable individuals with strong communication and multitasking skills who can handle payments and guest inquiries confidently in a fast-paced environment.

Qualifications

• Friendly, dependable, customer-focused
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

Skills

Guest service

Communication

Multitasking

Cash handling

Organization

Tech-savvy

Tools

POS systems

Job description

Vacatia is hiring a Front Desk Associate at our resort in Virginia Beach. You will be the first point of contact for guests, ensuring a warm, welcoming atmosphere and smooth front desk operations from check-in to check-out.

We value friendly, dependable individuals with strong communication and multitasking skills who can handle payments and guest inquiries confidently in a fast-paced environment.