Front Desk Agent-Part Time

Hotel 505 Albuquerque; Albuquerque (NM); On-site; USD 18,000 - 19,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

Hotel 505 Albuquerque is seeking a Front Desk Clerk to check guests in/out and ensure a satisfying stay. Responsibilities include reservations management, guest inquiries, and processing payments. Ability to multitask in a fast-paced, in-person setting is essential.

The role offers part-time and full-time shifts, with night, day, and weekend availability. Bilingual Spanish is a plus, and compensation starts around the listed hourly range.

Qualifications

• Minimum 1 year of customer service experience (Preferred).
• Spanish language skills preferred.

Responsibilities

• Take, cancel, and modify room reservation requests.
• Investigate and resolve customer questions or complaints.
• Process guest departures and handle payments.
• Answer telephone calls and relay messages.
• Maintain inventory of reservations, vacancies, and room assignments.
• Respond to inquiries about the hotel and services via phone, email, or in person.
• Handle wake-up calls and guest requests.
• Demonstrate strong written and verbal communication.

Skills

Customer service

Communication

Multitasking

Time management

Organization

Problem solving

Bilingual

Job description

Position Summary:

A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.

Shifts Available:

Part Time Mid - 3p-11p, Part-Time Night Audit 11p-7a Part-Time Morning 7a-3p

Front Desk Clerk duties and responsibilities:

• Taking, cancelling, and changing room reservation requests


• Investigating and resolving customer complaints or questions


• Processing guest departures including calculating changes and receiving payments


• Answering telephone calls and relaying messages


• Maintaining an inventory of reservations, vacancies, and room assignments


• Answering inquiries about the hotel and its services through the telephone, email, or in person


• Handling wake-up calls and a myriad of other guest requests


• Strong written and verbal communication skills


• Good time management skills and ability to multitask


• Excellent organizational skills and attention to detail


• Ability to creatively solve problems


• Maintaining a well-groomed and professional appearance


• Flexibility to work in a fast-paced environment


• Bi-lingual a plus

Compensation:

Depending on Experience and shift schedule Night shift has a differential*

Typically Start at $13.50 - $14.50 with raise after 90 days -

Job Types: Part-time, Full-time

Salary: From $13.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8-hour shift


• Day shift


• Holidays


• Night shift


• On call


• Overtime


• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Night Shift (Preferred)


• Overnight Shift (Preferred)


• Day Shift (Preferred)

Work Location:

In person