Full Time Year Round Overnight Front Desk Agent

Cliff House Maine; Cape Neddick (ME); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Long-Term Disability

Accident & Illness Insurance

Supplemental Life Insurance

401k match

Referral Bonuses

Hotel Discounts

Restaurant Discounts

Spa Discounts

Retail Discounts

Paid Time Off

Job summary

Cliff House Maine is seeking a friendly front desk agent to warmly greet guests, assist with itineraries and reservations, and enhance guest experiences. You will promote hotel services, connect guests with local experiences, and handle registration, checkout, and cashiering.

The role requires superb guest service, strong communication, and computer proficiency. This full-time, on-site position offers benefits and requires flexibility for 3rd shift and weekends.

Qualifications

• Excellent guest service skills.
• Excellent verbal and written communication.
• Proficiency with computers.
• Previous front desk agent or night audit experience preferred.
• Knowledge of Opera a plus.
• Ability to work 3rd shift and weekends.
• Ability to stand, walk and lift up to 25 lbs.

Responsibilities

• Greet guests warmly and assist with travel itineraries, reservations, and guest experience details.
• Promote hotel services and amenities and connect guests with local experiences.
• Manage registration, checkout, and cashiering tasks.

Skills

Guest service

Communication

Computers

Night audit

Opera knowledge

Shift work

Physical ability

Job description

Job Summary

You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community.

Job Summary

You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community. Are you friendly and able to work in a fast-paced environment? The Hotel overnight front desk agent attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.

Pay Range: $27- $30 per hour

Full Time Benefits:

• Health, Dental, Vision Insurance
• Life and AD&D Insurance
• Long-Term Disability Insurance
• Voluntary Accident and Critical Illness Plans
• Optional Supplemental Life Insurance
• 401k match up to 5%
• Referral Bonuses
• Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
• Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year

Responsibilities

• Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf.
• Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Have an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications

• Excellent guest service skills
• Excellent verbal and written communication skills
• Proficiency with computers
• Previous front desk agent or night audit experience preferred
• Knowledge of Opera a plus
• Ability to work 3rd shift and weekends
• Ability to stand, walk and lift up to 25 lbs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or any other characteristic protected by federal, state or local laws.