Front Desk Agent- Crowne Plaza College Park

Remington Hospitality; Greenbelt (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

A hospitality management company located in Greenbelt, Maryland is seeking a dedicated Front Desk Agent responsible for greeting guests and ensuring smooth check-in and check-out processes. The role involves cash handling and managing reservations, requiring strong customer service skills and knowledge of hotel systems. Ideal candidates should possess a friendly demeanor and experience in a front office environment. Join our team to provide exceptional experiences for our guests.

Qualifications

• Experience in a front office environment preferred.
• Ability to handle cash and process transactions accurately.
• Strong communication skills to interact with guests professionally.

Responsibilities

• Greet and check in/out guests professionally.
• Manage cash handling and transactions efficiently.
• Review and manage reservations with special requests.

Skills

Customer service

Cash handling

Front Office systems knowledge

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.