Front Desk Agent - Part-Time

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Office Associate to provide exceptional service to guests. This role involves greeting guests, managing check-ins and check-outs, and ensuring all transactions are processed accurately. The ideal candidate will have a knack for customer service, strong communication skills, and the ability to handle various tasks in a fast-paced environment. Join a team that values inclusivity and excellence, and contribute to creating memorable experiences for guests in a vibrant hotel setting. If you thrive in dynamic environments and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Fähigkeit, Kunden effektiv zu bedienen und mit internen und externen Kunden umzugehen.
• Erfahrung in der Nutzung von Computer-Systemen zur Eingabe und Abruf von Informationen.

Responsibilities

• Begrüßen und Registrieren von Gästen, Bereitstellung von Informationen über lokale Attraktionen.
• Verarbeiten von Zahlungen und Schließen von Gäste-Konten bei Check-out.

Skills

Kundenservice

Mathematische Berechnungen

Kommunikation in Englisch

Konfliktlösung

Education

Abschluss der High School

Erfahrung in der Gastronomie

Tools

Computer-Systeme

Job description

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

Job Overview: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Hyatt Centric’s high standards of quality.

Reports to: Front Office Manager, Assistant Front Office Managers

Key Relationships:

Internal: Bell and Door Staff, Concierge, Housekeeping, Sales, Catering

External: Hotel guests/visitors, other hotel personnel, and vendors/suppliers.

Essential Job Functions:

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
3. Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and accurately record vouchers, traveler’s checks, and other forms of payment.
4. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
5. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
6. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
7. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
8. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
9. Summon front service/bell assistance to escort guests to their rooms as appropriate.
10. Provide safe deposit boxes for guests by escorting them to the vault and pulling the box from the vault.
11. Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner.
12. Listen and respond to guest inquiries using a positive, clear speaking voice.
13. Other duties as assigned by the supervisor.

Qualifications

1. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
3. Ability to stand and move throughout front office and continuously perform essential job functions.
4. Ability to read, listen, and communicate effectively in English, both verbally and in writing.
5. Ability to access and accurately input information using a moderately complex computer system.
6. Hearing and visual ability to observe and detect signs of emergency situations.
7. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
8. Individuals are required to meet the minimum bonding standards.
9. All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
10. High school diploma preferred.
11. Prior hospitality experience preferred.
12. Applicants with additional language skills preferred.

Physical Abilities:

1. Inside with protection from weather but not necessarily changes in temperature.
2. Confined work area with considerable traffic, frequent interruptions, and noise from telephones, voices, and office machines.
3. Periods of standing exceeding 90% of work shift are required.