Front Desk Agent - Home2 Suites Indianapolis/Keystone

Kaizen Lab Inc.; Indianapolis (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a newly opened hotel where outstanding service is the priority! As a Front Desk Agent, you'll create memorable experiences for guests by providing exceptional customer service and managing reservations. This role offers a supportive environment recognized for its employee engagement and satisfaction. If you're passionate about hospitality and enjoy interacting with people, this is the perfect opportunity to grow your career in a thriving hotel setting.

Benefits

MEC Plus Advantage Plan

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Employee Stay Discounts

Qualifications

• Ability to effectively deal with customers requiring patience and diplomacy.
• Excellent customer service skills are essential.

Responsibilities

• Greet customers with a friendly welcome and provide accurate information.
• Complete shift paperwork and manage guest reservations.

Skills

Customer Service Skills

Patience

Tact and Diplomacy

Job description

Come join the team at the newly opened Home2 Suites by Hilton Indianapolis/Keystone Crossing that provides outstanding service to each guest! We are currently hiring a Front Desk Agent to join our team. Dora Hospitality Group offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Star Engagement on associate opinion surveys in 2024.

Benefits:

• MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – After 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Qualifications:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve issues.
• Ability to understand and follow directions
• Excellent customer service skills
• Hotel experience is preferred, but not required.

Responsibilities:

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Complete required shift paperwork, reports as assigned by the General Manager, and end-of-shift cash closing procedures.
• Create guest reservations, complete guest registration, and apply charges and payments to guest folios.

Must be available days on weekends.

Please visit our careers page to see more job opportunities.