Front Desk Agent- Part Time

Benchmark Hospitality at DU; Litchfield Park (AZ); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Guest Services Agent, where your engaging personality will create unforgettable experiences for guests. In this dynamic role, you will welcome visitors to a historic Four Diamond property, assisting them with luggage and providing essential information about the hotel and local area. This position offers a fantastic opportunity to grow your career in hospitality, surrounded by a supportive team dedicated to excellence. If you have a passion for service and enjoy connecting with people from around the world, this is the perfect place for you to shine.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Qualifications

• Engaging personality to create memorable first impressions.
• Ability to assist guests with luggage and hotel information.

Responsibilities

• Provide exceptional customer service and engage with guests.
• Escort guests to their rooms and explain hotel amenities.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Hospitality Degree

Job description

Opening Post Information* : Posted Date 1 week ago (4/30/2025 11:05 PM)

Opening ID 2025-54916

# of Openings 1

Job Locations US-AZ-Litchfield Park

Department (Portal Searching) Guest Services

Position Type (Portal Searching) Regular Part Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us! The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

Description

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest about everything related to the hotel, its amenities, and the local area as they assist the guest to their room.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

1. Help guests discover their “Wanderlust” experience
2. Provide exceptional customer service by being engaging and taking sincere interest
3. Interact with all guests. The bell person/guest services attendant will welcome each guest to our hotel.
4. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
5. You will be escorting and orienting the guest to the front desk for check-in.
6. You will park and retrieve guests' vehicles as requested
7. Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
8. You will be working together with other attendants to ensure each guest has a personalized experience and will “dive