Front Desk Agent

Crescent Hotels & Resorts; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and upbeat team as a Guest Services Agent at a leading hotel in Scottsdale! In this dynamic role, you will be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they arrive. Your responsibilities will include greeting guests, managing check-ins and check-outs, and providing exceptional service to enhance their stay. With a focus on guest satisfaction, you'll utilize your communication skills to resolve any inquiries or issues promptly. This is a fantastic opportunity to work in a positive environment that values its associates and offers great benefits, including competitive pay and hotel discounts. If you are passionate about hospitality and enjoy making a difference in guests' experiences, this role is perfect for you!

Benefits

Health Insurance

Hotel Discounts

Positive Work Environment

Qualifications

• High school diploma required; experience in guest services preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and handle various payment methods accurately.
• Resolve guest inquiries and complaints in a friendly manner.

Skills

Guest Service

Communication Skills

Cash Handling

Problem Solving

Computer Skills

Education

High School Diploma

Tools

Point-of-Sale System

Computer Software

Job description

Aloft Scottsdale
4415 N Civic Center Plz
Scottsdale, AZ 85251, USA

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?
As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Why do you want to work here?

• Competitive pay
• Great associate benefits including health insurance for both full time and part time employees
• Upbeat and positive work environment
• Hotel discounts

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)