Part - Time Front Desk Agent-Extended Stay America Premier Suites Chandler Az

Hyatt Hotels; Chandler (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated Front Desk Associates who thrive on providing exceptional customer care. This role is pivotal in managing guest interactions and ensuring a memorable experience. The ideal candidate will possess a friendly demeanor and a strong sense of responsibility, contributing to a respectful and inclusive culture. Associates enjoy competitive wages and comprehensive benefits, including medical and tuition assistance, fostering both personal and professional growth. Join a fun and supportive team where your contributions are valued and you can truly make a difference in guests' lives.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Qualifications

• Passionate about providing excellent customer care.
• Strong sense of responsibility and a winning personality.

Responsibilities

• Assist guests efficiently and courteously.
• Manage guest concerns and ensure satisfaction.
• Communicate effectively with departments regarding guest comments.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Front Desk & Guest Care - Extended Stay Premier Suites Chandler AZ

We are seeking passionate individuals who excel in providing excellent customer care!

As a Front Desk Associate, you serve as the hub of hotel activity, managing guest interactions and ensuring a high-quality guest experience. Your proactive, responsive, and caring approach will define our guests' stay.

If you enjoy engaging with others, possess a winning personality, and have a strong sense of responsibility, this role is perfect for you! At Common Oaks and Concord Hospitality, we foster a respectful and inclusive company culture that values every team member and guest.

Responsibilities:

1. Assist guests efficiently, courteously, and professionally at all times.
2. Maintain a high level of service and hospitality.
3. Manage guest concerns or issues promptly and effectively, ensuring satisfaction in a timely manner.
4. Post guest charges, collect payments, and adhere to cash handling procedures.
5. Handle guest mail and messages with respect for privacy and professionalism.
6. Be knowledgeable about the hotel brand, travel programs, and special offers.
7. Communicate effectively with various departments and management regarding guest comments and concerns.
8. Respond quickly to incoming calls, lobby visitors, and team members needing assistance.
9. Follow hotel safety and emergency procedures.

Why Our Associates Like Working With Us:

Benefits (Full-Time Associates Only):

• Competitive wages.
• Comprehensive benefits including medical, dental, vision, life insurance, short/long-term disability, 401K, tuition assistance, discounted hotel rates, and career development opportunities.

Why Choose Common Oaks:

We are part of the successful and respected Concord Hospitality. Our culture is built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize providing a great work environment, valuing our associates, and promoting their growth. Enjoy a culture where you are valued and supported through our Associate First policy. Participate in engaging activities and benefit from a company that cares about your development.

If you take pride in your work, the hotel, and your employer, and want to exceed guest expectations, we want to hear from you now! If you're looking for a position with growth opportunities and a fun team environment, this could be your ideal job. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Qualifications & Experience:

Required

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.