Front Desk Agent (Part-time)

Omni Hotels and Resorts; Paradise Valley (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Front Desk Agents to provide exceptional service and create memorable experiences for guests. This role involves welcoming guests, managing check-ins and check-outs, and addressing inquiries with a warm and professional demeanor. The ideal candidate will have strong communication skills, a knack for problem-solving, and the ability to thrive in a fast-paced environment. Join a team that values excellence and offers a dynamic work atmosphere where your contributions truly matter. If you are passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Strong communication skills in English, both verbal and written.
• Ability to work under pressure and manage multiple tasks.
• Previous experience in customer service and hotel front desk preferred.

Responsibilities

• Process guest check-ins and check-outs following hotel standards.
• Resolve guest inquiries and issues promptly and effectively.
• Maintain confidentiality and security of guest information.

Skills

Verbal Communication

Written Communication

Customer Service

Mathematical Calculations

Decision Making

Organization

Pressure Management

Education

High School Diploma

Customer Service Training

Guest Relations Training

Tools

Computer Systems

Job description

Location

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments, especially our Concierge, Bell/Guest Services, and Housekeeping teams.

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
2. Empathetically listen to guest inquiries and provide appropriate responses.
3. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
4. Block rooms in the computer and follow through on designated requirements.
5. Pre-register designated guests and prepare key packets.
6. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
7. Maintain confidentiality of all guests and hotel information.
8. Employ attention to detail to ensure security of guest room access.
9. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
10. Maintain guest history files on all guests.
11. Accommodate room changes expediently.
12. Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
13. Monitor, send and distribute guest mail/packages.
14. Generate, print, and distribute daily and weekly reports.
15. Resolve discrepancies on the room status report with Housekeeping.
16. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.

Qualifications

1. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
2. Ability to input information accurately and efficiently into computer systems.
3. Ability to work cohesively with co-workers both within and outside of your department.
4. Ability to compute accurate mathematical calculations.
5. Ability to think clearly, quickly and make concise decisions.
6. Ability to prioritize, organize and follow up.
7. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
8. Previous customer service experience.
9. Previous hotel front desk experience is strongly preferred.
10. Previous cashiering experience is preferred.
11. Previous guest relations training is preferred.
12. Must be able to work a variety of shifts, including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.