Front Desk Agent

Great Wolf Lodge; Scottsdale (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create a welcoming atmosphere for guests at their resort. This role involves greeting guests, managing check-in and check-out processes, and providing concierge services to enhance guest experiences. With a focus on customer service, the position offers opportunities for career growth through training and development programs. The company values diversity and inclusion, ensuring every team member feels recognized and valued. If you thrive in a dynamic environment and enjoy helping others, this could be the perfect opportunity for you.

Benefits

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Discounted vacations

Employee referral incentives

Holistic wellness program

Qualifications

• High School Diploma or equivalent required.
• Previous experience in customer service is essential.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Handle guest inquiries and provide concierge services.
• Maintain accurate records and process payments.

Skills

Customer Service

Multi-tasking

Communication Skills

Flexibility

Education

High School Diploma or equivalent

Job description

Pay: $15.25 per hour

At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

Hiring immediately with full-time, part-time, and flexible scheduling.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training.
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund.
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities:

• Welcomes guests by greeting, answering questions, responding to requests.
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guests to room by showing location on resort map.
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Collects revenue by entering services and charges, computing bills, obtaining payment.
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
• Secures guest's valuables by processing lost and found to the housekeeping department.
• Confirms guest identity for registering guests.
• Maintains a safe working environment by verifying, reporting and acting in a safe manner.

Basic Qualifications & Skills:

• High School Diploma (or equivalent education/experience).
• Must be flexible regarding schedule, based on business demands.
• Previous experience demonstrating strong customer service.
• Successful completions of a criminal background check and drug screen.

Desired Qualifications & Skills:

• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Proven teamwork skills.
• Enthusiastic and energetic.
• Excellent communication skills.

Physical Requirements:

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time.

Application Instructions:

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date:

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.