Front Desk Agent | PM & Overnight | Part-Time

Camp Cold Springs; Round Rock, Northern (TX, KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Employee discounts

Opportunities for advancement

Health Insurance

PTO

Vision & Dental

Job summary

Camp Cold Springs seeks a Front Desk Agent to be the initial touchpoint for guests, handling registrations, reservations, and guest inquiries. This role emphasizes delivering an exceptional stay experience and coordinating with housekeeping while supporting afternoon, evening, and overnight shifts.

The ideal candidate has strong communication, customer service orientation, and the ability to multitask under pressure.

Qualifications

• Excellent communication and written skills are required.
• Strong interpersonal skills and the ability to multitask.
• Proficiency with standard office equipment and software.

Responsibilities

• Complete all check-in and check-out procedures
• Oversee all reservations, including online and phone
• Complete room payments and verify identification
• Inform customers about payment methods and verify their credit card data
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond swiftly to any guest concerns in a professional manner
• Respond to clients’ complaints in a timely and professional manner
• Collaborate with the housekeeping team and assist the department when needed
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Perform other duties as directed and assigned

Skills

Communication

Interpersonal skills

Multitasking

Office equipment

Office management software

Customer service

Attention to detail

Professionalism under pressure

Tools

Phone systems

Printers

Scanners

CRM software

Job description

Front Desk Agent

We're seeking a Hotel Front Desk Agent to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience. This part-time role will primarily work afternoon/evening shifts as well as overnight shifts.

Responsibilities

• Complete all check-in and check-out procedures

• Oversee all reservations, including online and phone

• Complete room payments and verify identification

• Inform customers about payment methods and verify their credit card data

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond swiftly to any guest concerns in a professional manner

• Respond to clients’ complaints in a timely and professional manner

• Collaborate with the housekeeping team and assist the department when needed

• Up-sell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Perform other duties as directed and assigned

Skills

• Excellent communication skills (verbal and written)

• Strong interpersonal skills

• Ability to multitask and prioritize tasks effectively

• Proficiency in using office equipment (e.g., phone systems, printers, scanners)

• Knowledge of office management software

• Customer service-oriented mindset

• Attention to detail and accuracy

• Ability to handle difficult situations with patience and professionalism

Requirements

• Previous hotel / front desk agent experience is preferred

• Customer service attitude

• Must be able to convey information and ideas clearly, both oral and written

• Must work well in stressful, high-pressure situations

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Willingness to work at peak hours, which may include evenings, holidays, and weekends

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Excellent phone etiquette and communication skills

• Strong guest relations skills with the ability to provide personalized service

• Bilingual proficiency is a plus

• Must have availability to work evenings (3pm - 11pm) and overnights (11pm - 7am)

Benefits:

• Competitive pay
• Flexible scheduling
• Employee discounts
• Opportunities for advancement
• Health Insurance
• PTO
• Vision & Dental