Front Desk Agent Overnight - Army

InterContinental Hotels Group; Augusta (GA); On-site; USD 23,000 - 26,000; Full time

Job summary

InterContinental Hotels Group in Augusta, GA is seeking a Front Desk Associate to warmly welcome guests, register arrivals, issue keys, and guide them to rooms. You will up-sell rooms to enhance revenue and handle cash/credit transactions while maintaining accurate daily reports and deposits.

The role requires a high school diploma or equivalent, at least one year at the front desk, and fluent English. This is a non-exempt hourly position with a pay rate of $18.11 per hour.

Qualifications

• Must have a high school diploma or equivalent and at least one year of front desk/guest service experience.
• Some college coursework is preferred but not required.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner at the front desk.
• Register guests, issue room keys, provide information on hotel services and room locations; answer phones politely.
• Upsell rooms where possible to maximize hotel revenue.
• Process cash and credit card transactions accurately and complete related reports and deposits.
• Prepare and transmit daily accounting reports; issue and manage guest safe-deposit boxes.
• Respond to guest complaints with appropriate service recovery actions.
• Coordinate with other departments and assist with guest reservations, tours, and special requests.

Skills

Fluent English

Other languages preferred

Education

High School diploma or equivalent

Some college preferred

Job description

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Complete and transmit daily accounting reports and prepare them for review by hotel management. Issue, control and release guest safe-deposit boxes.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

• Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment. Use a keyboard to operate various property management and reservations systems, etc.
• Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used.
• Required to work the overnight shift. May be required to work other shifts, weekends, and/or holidays.

This is a non-exempt hourly position. The hourly rate is $18.11/hour.