Front Desk Agent Hotel

Ava Lodging; Garland (TX); On-site; USD 13,776 - 16,531; Full time

Job summary

Ava Lodging in Garland, Texas is looking for a dedicated Front Desk Agent to provide excellent service to hotel guests. Responsibilities include check-ins and check-outs, processing payments, and responding to guest inquiries. Candidates should have a high school diploma and at least one year of front desk experience. Strong English communication skills are required. This full-time position offers competitive pay between $10-$12 per hour based on experience, with shifts including nights and weekends.

Qualifications

• Must speak fluent English; other languages preferred.
• One year of front desk or guest service experience preferred.

Responsibilities

• Check-in and check-out hotel guests in a timely manner.
• Register guests and provide information on hotel services.
• Accurately process all cash and credit card transactions.
• Respond to guest complaints and ensure satisfaction.
• Book guest reservations and process cancellations.

Skills

Fluent English

Customer service

Cash handling

Room booking

Education

High school diploma or equivalent

Some college preferred

Job description

Job Overview

Check-in and check-out hotel guests in a timely and professional manner and process all payments according to established procedures.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location and answer phones promptly.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
• Issue, control and release guest safe‑depository boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
• Respond appropriately to guest complaints and make appropriate service recovery gestures to ensure total guest satisfaction.
• Routinely book guest reservations for individuals and/or groups requested by phone or within the hotel; process cancellations, revisions, and information updates.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements

High school diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

Physical Requirements

• Frequently standing behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate property management and reservations systems

Other Requirements

• Must be willing to work nights, weekends, and/or holidays

Job Type

Full‑time

Pay

$10‑12 per hour (dependent on experience)

Schedule

• 8 hour shift
• Day shift
• Night shift
• Weekends
• Holidays
• Monday to Friday

COVID‑19 Considerations

We follow all local and state guidelines. Masks, gloves, sanitizer, shields are provided and masks are required to be worn 100% of the time.

Education

High school or equivalent (Preferred)

Experience

• Hotel experience: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Location

One location