Front Desk Agent - FT

T E C Industrial Inc; Ojai (CA); On-site; USD 22 - 26; Full time

Job summary

T E C Industrial Inc is seeking a courteous Front Desk Associate to warmly greet guests, manage check-ins and check-outs, and handle reservations in a fast-paced hotel setting.

You will verify guest information, process payments, answer inquiries, and coordinate with housekeeping and maintenance to ensure guest satisfaction. Strong communication and basic computer skills are essential.

Qualifications

• High school diploma or equivalent required.
• Previous hotel or front desk experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and ability to learn PMS.

Responsibilities

• Greet guests warmly and professionally on arrival and departure.
• Process check-ins and check-outs efficiently and accurately.
• Verify guest information, collect payments, and issue keys.
• Answer calls and respond to guest inquiries.
• Make, modify, and cancel reservations as needed.
• Provide information on amenities, services, local attractions, and dining options.
• Respond to guest requests and escalate issues when needed.
• Balance cash drawer and process daily transactions.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Monitor room availability and occupancy status.
• Assist with luggage storage and other guest services.
• Follow hotel policies, safety standards, and complete shift reports.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Property management systems

Job description

• Base Pay $22.00 / Year
• Other Compensation +Tips
• Job Category Hotel, Hospitality, Front Desk
• Employee Type FT Non Exempt
• Manage Others No

Essential Duties and Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Process guest check-ins and check-outs efficiently and accurately.
• Verify guest information, collect payments, and issue room keys.
• Answer incoming telephone calls and respond to guest inquiries.
• Make, modify, and cancel reservations as needed.
• Provide information regarding hotel amenities, services, local attractions, and dining options.
• Respond promptly to guest requests, concerns, and complaints, escalating issues when necessary.
• Maintain accurate guest records and ensure confidentiality of guest information.
• Balance cash drawer and process daily transactions according to hotel procedures.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Monitor room availability and occupancy status.
• Assist with luggage storage, package handling, and other guest services as needed.
• Follow all hotel policies, procedures, and safety standards.
• Complete shift reports and communicate important information during shift transitions.

Requirements

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and ability to learn property management systems.
• Ability to handle multiple tasks in a fast-paced environment.
• Professional appearance and demeanor.