Front Desk Agent

Hampton Inn Nashville/Brentwood; Brentwood (TN); On-site; USD 18,184 - 25,898; Full time

Job summary

Hampton Inn Nashville/Brentwood is hiring a Front Desk Agent responsible for quality guest services, including registration and check-out. This role requires a commitment to high hospitality standards and the ability to manage accounting procedures confidently.

Key responsibilities include checking guests in and out, handling phone inquiries, and ensuring accurate daily bank balance. A high school diploma and relevant experience are necessary. Pay is $16/hour.

Qualifications

• High school diploma or equivalent; and six months to one-year related experience or training.
• Ability to read, analyze, interpret procedure manuals.
• Ability to solve practical problems and interpret a variety of instructions.
• Must account for balancing the daily shift bank and maintain organization.
• Regularly required to stand, walk, and communicate.

Responsibilities

• Consistently provide high level of customer service.
• Check in and out hotel guests confidently and professionally.
• Answer all phone calls promptly and accurately.
• Open, secure, and balance daily shift bank.
• Monitor room availability throughout the day.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Job Description

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be always used: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Job Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

Job Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate

The employee must occasionally lift and/or move up to 25 pounds.

Pay: $16/hour