Front Desk Agent

Quality Inn Fredericksburg Near Historic Downtown; Fredericksburg (VA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Competitive pay

Paid training

Growth opportunities

Friendly team environment

Employee recognition

Job summary

Comfort Suites is seeking a Front Desk Agent for evening and overnight coverage in Fredericksburg, VA. You will warmly welcome guests, check them in and out, handle reservations, and answer inquiries using the hotel system.

Weekend and holiday availability is required, with opportunities to work closely with housekeeping and maintenance to ensure rooms are ready and guest experiences meet brand standards. The role emphasizes reliability, strong customer service, and teamwork, with training

Qualifications

• Front desk role requiring strong customer service orientation.
• Willing to train the right candidate with excellent guest service skills.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out quickly and accurately.
• Answer phone calls, assist with reservations and guest inquiries.
• Process room reservations, payments, deposits, and refunds.
• Verify guest identification and payment methods.
• Maintain accurate guest records using the property's management system.
• Respond to guest concerns and requests promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Balance cash drawers and complete shift reports.
• Keep front desk and lobby area guest-ready.
• Follow hotel policies and brand standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Attendance

Education

High school diploma or equivalent

Tools

PMS software

Job description

2nd Shift (3:00 PM – 11:00 PM) & Overnight Shift (11:00 PM – 7:00 AM)

Join the Team at Comfort Suites!

Are you friendly, dependable, and passionate about providing exceptional customer service? Comfort Suites is looking for motivated Front Desk Agents to join our hospitality team! If you enjoy working with people, solving problems, and creating memorable guest experiences, we'd love to hear from you.

Available Shifts

• 2nd Shift: 3:00 PM – 11:00 PM
• Overnight Shift (Night Audit): 11:00 PM – 7:00 AM

Applicants must be available to work weekends and holidays.

What You'll Do

As a Front Desk Agent, you will:

• Welcome guests with a friendly and professional attitude.
• Check guests in and out quickly and accurately.
• Answer incoming phone calls and assist with reservations and guest inquiries.
• Process room reservations, payments, deposits, and refunds.
• Verify guest identification and payment methods.
• Maintain accurate guest records using the hotel's property management system.
• Respond promptly and professionally to guest concerns and requests.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for arriving guests.
• Balance cash drawers and complete shift reports.
• Keep the front desk, lobby, and work area clean, organized, and guest-ready.
• Follow all hotel policies, procedures, and brand standards.

Overnight Shift Responsibilities (11:00 PM – 7:00 AM)

In addition to front desk responsibilities, Overnight Front Desk Agents will:

• Complete the Night Audit process.
• Prepare daily reports and paperwork.
• Balance hotel revenue and transactions.
• Monitor hotel security throughout the night.
• Assist late-night arrivals and early-morning departures.
• Prepare the breakfast area for the morning team when needed.

We're Looking For Someone Who Is:

• Friendly, professional, and guest-focused.
• Reliable with excellent attendance.
• Organized and able to multitask in a fast-paced environment.
• Comfortable using computers and learning hotel software.
• Able to work independently while maintaining attention to detail.
• A team player with a positive attitude.
• Willing to work weekends, holidays, and scheduled shifts.
• Previous hotel experience is preferred, but not required. We are happy to train the right candidate with strong customer service skills and a willingness to learn!

Why Join Our Team?

• Competitive Pay
• Paid Training
• Opportunities for Growth and Advancement
• Friendly, Team‑Oriented Work Environment
• Employee Recognition & Appreciation
• Gain Valuable Hospitality Experience