Front Desk Agent - Marriott DFW Airport

Remington Hospitality; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Remington Hospitality in Irving, Texas, is seeking a Front Office Associate. The ideal candidate will be responsible for greeting guests, managing check-ins and check-outs, and handling cash transactions. Knowledge of hotel rates and reservation procedures is essential. This position plays a vital role in ensuring a positive guest experience by providing professional service at all times.

Responsibilities

• Greet and communicate cordially with guests, checking them in and out.
• Know how and where to post all charges accurately.
• Manage cash handling, receiving payments and making change.
• Know hotel rates, discounts, and reservation procedures.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.