Front Desk Agent ( Full Time)

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Retirement 401(k)

Discounts on stays, dining, golf

Career growth

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast is seeking a Front Desk Agent to ensure seamless guest experiences from arrival to departure. You will welcome guests, manage reservations, and respond to inquiries with warmth and professionalism.

In this role you will greet guests, assign rooms, handle check-ins and check-outs, process payments, and maintain accurate front desk records. Join a historic property known for luxury hospitality and the Grand Life spirit.

Qualifications

• Experience in guest services preferred.
• Ability to handle reservations and inquiries.
• Strong communication and professionalism.

Responsibilities

• Warm welcome to guests with professionalism.
• Assign rooms based on location, rates, and preferences.
• Process check-ins and check-outs smoothly.
• Respond to guest questions about services and local attractions.
• Manage future and same-day reservations; handle walk-ins.
• Process payments and manage charges accurately.
• Assist guests with safety deposit boxes and security.
• Complete front desk reports and documentation.
• Resolve guest concerns promptly to ensure satisfaction.

Job description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

Front Desk Agent

You will play a pivotal role in ensuring a seamless guest experience from arrival to departure. You’ll be responsible for welcoming guests, managing reservations, and addressing guest inquiries with warmth and professionalism, enhancing their overall stay.

Key Responsibilities

• Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
• Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
• Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
• Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
• Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.
• Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
• Documentation: Complete all Front Desk reports accurately and maintain proper documentation.
• Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.

Perks & Benefits

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.

Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest experiences the unique charm and luxury of our historic property.