Front Desk Agent - Houston, TX

GPI Investment; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Investment in Houston's Chinatown is seeking a Front Desk Agent with strong communication, responsibility, and a professional attitude to greet guests, manage check-ins/check-outs, and provide information about facilities and local attractions.

The role requires clear verbal and written English, proficiency with Microsoft Word and Excel, ability to handle calls, maintain records, assist with night audit when needed, and stay organized in a fast-paced environment.

Qualifications

• English and Chinese skills preferred but not required.
• Excellent guest relations and hospitality focus.
• Proficiency with phone systems and multitasking.
• Knowledge of front desk operations and customer service best practices.
• Strong organizational and time management skills.
• Familiarity with hospitality management software is a plus.
• Multilingual abilities are an asset.

Responsibilities

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Skills

Guest relations

Phone systems

Multilingual

Time management

Communication

Patience

Tools

Front desk software

Job description

Front Desk Agent:

Located in the heart of Houston Chinatown, we are looking for an individual with strong communication skills, a strong sense of responsibility, and a professional attitude. The ideal candidate should be proficient in Microsoft Word and Excel for creating and editing documents, while also being willing to learn and use additional office software as needed. Candidates must be capable of clear and effective verbal and written communication in English, and demonstrate professional etiquette when interacting in person, over the phone, and through email. Strong communication, comprehension, expression, and learning abilities are essential for this role.

Key Responsibilities:

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Qualifications:

• (English/Chinese) skills preferred, but not required
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Benefits:

• 401k
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay