Front Desk Agent (Bilingual Chinese Preferred)

GPI Investment; Houston (TX); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Investment seeks a courteous Front Desk Associate to warmly welcome guests, manage check-ins/outs, and provide information on hotel facilities and local attractions. Proficiency in English and Chinese preferred, with strong communication and organizational skills.

Responsibilities include handling inquiries, processing payments, and supporting night audit duties as needed. A positive guest experience and professional demeanor are essential.

Qualifications

• Strong guest relations skills with a focus on hospitality.
• Excellent communication skills and ability to manage multiple tasks.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage guest check-ins and check-outs, ensuring accurate information.
• Answer phone calls and address guest inquiries efficiently.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate financial records.
• Assist with night audit duties when necessary.
• Keep the front desk area clean and organized.

Skills

Guest relations

Communication skills

Multilingual abilities

Time management

Tools

Hospitality software

Job description

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Job description:

中国城酒店式公寓前台客服

• 中英文流利，沟通能力强，责任心强
• 能够使用 Microsoft Word， Excel创建和编辑
• 能供根据工作需求学习并使用其他办公软件
• 能够清晰有效地进行英文的口头和书面沟通
• 专业的面对面，电话以及邮件沟通的能力和礼仪
• 良好的沟通能力，表达能力，理解能力和学习能力

Key Responsibilities:

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized

Qualifications:

• "(English/Chinese) skills preferred, but not required"
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

Benefits:

• 401k
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay