Front Desk Agent | Homestead Hampton Inn

Homestead Hampton Inn; Homestead (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Homestead Hampton Inn is seeking a friendly Guest Service Associate to welcome guests, handle check-ins and check-outs, and process payments in a timely, accurate manner. You will provide local information and assist guests with inquiries in a courteous, professional way.

The role requires excellent communication with guests and staff, a positive attitude, and flexibility to work weekends and holidays. Previous hotel experience is preferred; bilingual English/Spanish is a plus.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• High school graduate or equivalent.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Resolve guest issues and maintain guest satisfaction.

Skills

Customer service

Bilingual English/Spanish

Computer skills

Education

High school diploma

Job description

• $15/Hour
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.