Front Desk Agent- Home2 Suites Tyler

Remington Hospitality; Tyler (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

Remington Hospitality seeks a professional front desk agent to warmly welcome guests, handle rapid check-ins and check-outs, and perform accurate charges and payments. You will assist with pre-registration and block reservations as needed, while maintaining familiarity with rates, discounts, and cancellation policies.

Ideal candidates excel in reservations management, cash handling, and clear communication.

Qualifications

• Experience in hotel front desk operations or guest services.
• Ability to post charges accurately and handle cash.
• Proficient in reservations, cancellations, and relocation procedures.
• Knowledge of hotel rates, discounts, and billing practices.
• Strong communication and multitasking abilities.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Assist with pre-registration and block reservations when needed.
• Post charges accurately and manage cash, checks, and cards.
• Maintain knowledge of rates, discounts, and cancellation policies.
• Maintain familiarity with reservations processes and same-day bookings.
• Relate to relocation procedures when necessary.

Skills

Guest service

Check-in/out

Cash handling

Reservations management

Front desk communication

Billing/charges posting

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.