Night-Auditor

Ramada Plaza By Wyndham Albuquerque Midtown; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

A reputable hotel in Albuquerque is seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should possess excellent communication and organizational skills, along with a strong customer service background. Responsibilities include ensuring guest satisfaction during check-in and check-out, handling payments, and maintaining a clean lobby area. Applicants should have at least one year of experience in hospitality and a high school diploma. This is a great opportunity for those looking to work independently in a dynamic environment.

Qualifications

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Ability to work independently and handle stressful situations.

Responsibilities

• Check-in and check-out guests, confirm reservations.
• Handle guest requests, concerns, and complaints.
• Process payments and transactions.

Skills

Excellent communication

Customer service

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Overview

Job Summary We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.

Location

Albuquerque, NM, 87107

Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms, and issue keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the common area and lobby are clean and presentable.
• Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
• Maintain front desk supplies and equipment.
• Coordinate with housekeeping and maintenance to track room readiness.
• Answer guest calls and provide information about the property and local attractions.
• Perform administrative duties, including filing and updating records.
• Safeguard guest information and handle confidential records with integrity.
• Other duties as assigned.

Requirements

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Proficiency in Windows operating systems, spreadsheets, and word processing.
• Ability to solve problems and make decisions quickly.
• High school diploma or equivalent.
• Ability to work independently and handle stressful situations.

Physical Demands

• Regularly required to walk, stand, and use hands to complete tasks.
• Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.