Front Desk Agent - Hilton Anatole

Hilton Anatole; Dallas (TX); On-site; USD 38,000 - 42,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at a prestigious hotel in Dallas. This full-time role requires a passion for guest satisfaction and offers a dynamic work environment with various benefits, including health insurance and career growth opportunities.

Benefits

Health insurance

Complimentary Parking

Complimentary On-Property Health Club usage

Complimentary Team Member Lunch

Paid Time Off (PTO)

Employee stock purchase at 15% discount

Debt-free education opportunities

Qualifications

• Previous experience in a mid-high volume hotel operation.
• Proven success in delivering high-quality service.

Responsibilities

• Greeting and registering guests with prompt service.
• Resolving guest challenges during their stay.
• Promoting hotel services and amenities.

Skills

Customer Focus

Adaptability

Dependability

Job description

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Hilton Anatole is seeking a Full-Time Front Desk Agent to join our talented team!

As a AAA 4-Diamond property spanning 45 acres and featuring over 1,600 luxurious rooms, 600,000 square feet of event space, and seven unique dining options, Hilton Anatole is the epitome of excellence in hospitality.

We are seeking an energetic individual who is career-driven, with a positive approach to hospitality.

As the ideal candidate, you will:

• Have previous experience in a mid-high volume hotel operation
• Have proven success in consistently delivering high-quality service in a professional atmosphere
• Have a detail-oriented approach to work, with a passion for guest satisfaction

Shift Pattern: This is a full-time position requiring full availability to work varying shifts across weekdays, weekends, and holidays.

Pay Rate: $18.25 per hour

The Benefits: Hilton's award-winning workplace culture ranks #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members through programs and benefits such as:

• Access to your pay when you need it via Daily Pay (hotel dependent)
• Complimentary Parking
• Complimentary On-Property Health Club usage
• Complimentary Team Member Lunch
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount
• Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase at 15% discount
• Debt-free education opportunities

Benefits may vary depending on classification and union status.

If you're ready to elevate your career, apply now and join Hilton Anatole!

Learn more about Hilton Anatole and our offerings at: Hilton Anatole

What will I be doing?

As a Front Desk Agent, you will assist guests with various tasks related to their visit and provide information about the hotel and local area, ensuring outstanding guest service and profitability. Your responsibilities include:

• Greeting and registering guests with prompt and courteous service
• Checking guests out of the hotel
• Resolving guest challenges during their stay
• Upgrading guests and promoting hotel services and amenities
• Completing registration, coding electronic keys, and assigning rooms based on guest needs
• Promoting and administering marketing programs
• Ensuring guests know their room location and accompanying them if needed
• Providing welcome packets with keys, tokens, gifts, etc.

What are we looking for?

Founded in 1919, Hilton leads in hospitality, emphasizing innovation, quality, and success. We seek candidates demonstrating our core values:

• Hospitality: Passion for exceptional guest experiences
• Integrity: Doing the right thing always
• Leadership: Industry and community leadership
• Teamwork: Collaborative spirit
• Ownership: Accountability for actions
• Now: Operating with urgency and discipline

We also value attributes like:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering luxury hotels, resorts, extended-stay, and mid-priced hotels. We aim to provide exceptional experiences worldwide, united by our vision to "fill the earth with the light and warmth of hospitality." Our team members are at the heart of this mission.