Front Desk Agent

The Fairmont Hotel; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at an established industry player in the hospitality sector, where you will play a crucial role in ensuring guest satisfaction. As a Front Desk Agent, you will facilitate the arrival and departure of guests, process payments, and provide essential information and assistance. With a focus on personalized service and guest loyalty, you will thrive in a fast-paced environment that values attention to detail and teamwork. Enjoy comprehensive benefits, including medical insurance and career development opportunities, while making a difference in the lives of guests from around the world.

Benefits

Paid Time Off

Medical, Dental and Vision Insurance

401K

Complimentary Shift Meal

Employee Benefit Card

Learning Programs

Career Development Opportunities

Performance Based Bonus

Qualifications

• High school graduate or equivalent vocational training certificate required.
• Previous experience as Front Desk Agent in hospitality is an asset.

Responsibilities

• Facilitate guest arrivals and departures courteously and efficiently.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer Service

Cashiering

Attention to Detail

Problem Solving

Teamwork

Education

High School Diploma

Vocational Training Certificate

Tools

Opera Property Management System

Microsoft Windows Applications

Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation.
• all room types, numbers, layout, decor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals/departures.
• scheduled daily group activities.
• Loyalty program details
• Build guest loyalty through personalized service
• Process all guest registrations and check-outs.
• Communicate services and amenities of the hotel to guests.
• Coordinate all guest room billing.
• Respond to all guest requests.
• Document and confirm reservations and cancellations.
• Block rooms in computer and follow through on designated requirements.
• Generate, print and distribute daily and weekly reports.
• Settle guest accounts and adhere to all cashiering procedures.
• Assist other front office departments as needed.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Previous experience as Front Desk Agent in hospitality an asset.
• Previous guest relations and cashiering experience an asset.
• Computer literate in Microsoft window Applications.
• Knowledge of Opera Property Management system
• Fluency in English both verbal and non-verbal.
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• understand guests' needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Additional Information

What's in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities
• Eligible performance based bonus