Front Desk Agent

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Dallas is seeking a Front Desk Agent to provide exceptional service to guests. Responsibilities include managing guest arrivals and departures, processing payments, and maintaining positive guest relations. Ideal candidates are detail-oriented, organized, and have experience in guest relations. Join a dynamic team and enjoy benefits such as paid time off and performance bonuses.

Benefits

Paid time off

Insurance

401K

Employee discounts worldwide

Learning programs

CSR activities

Career advancement opportunities

Performance bonuses

Qualifications

• Experience as a Front Desk Agent or in guest relations is preferred.
• Fluent in English, verbal and non-verbal.

Responsibilities

• Facilitate guest arrivals and departures courteously and efficiently.
• Resolve guest complaints to ensure satisfaction.
• Manage reservations, cancellations, and room blocks.

Skills

Detail-oriented

Organized

Calm under pressure

Teamwork

Guest relations

Education

High school diploma or equivalent

Tools

Microsoft Windows applications

Opera PMS

Job description

Join to apply for the Front Desk Agent role at Fairmont Hotels & Resorts

Get AI-powered advice on this job and more exclusive features.

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social, cultural, convention, and corporate events, creating numerous memorable experiences.

Job Description

Facilitate guest arrivals and departures courteously and efficiently; process all payments according to hotel standards. Provide information and assistance to guests and visitors.

1. Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
2. Anticipate guest needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
3. Maintain positive guest relations at all times.
4. Resolve guest complaints to ensure satisfaction.
5. Maintain comprehensive knowledge of hotel features, services, hours, room types, rates, promotions, and daily operations.
6. Build guest loyalty through personalized service.
7. Process guest registrations and check-outs.
8. Communicate hotel services and amenities to guests.
9. Coordinate billing and respond to guest requests.
10. Manage reservations, cancellations, and room blocks.
11. Generate reports, settle accounts, and assist other front office departments as needed.

Qualifications

1. High school diploma or equivalent.
2. Experience as a Front Desk Agent or in guest relations is preferred.
3. Proficiency in Microsoft Windows applications and Opera PMS.
4. Fluent in English, verbal and non-verbal.
5. Detail-oriented, organized, calm under pressure, and able to work independently and as part of a team.
6. Confidentiality of guest and hotel information must be maintained.

Additional Benefits

• Paid time off, insurance, 401K, and employee discounts worldwide.
• Learning programs, CSR activities, and career advancement opportunities.
• Performance bonuses.