Front Desk Agent

Wyndham Hotels & Resorts; Dickson City (Lackawanna County); On-site; USD 10,000 - 60,000; Full time

Job summary

A prominent hospitality company is seeking a Front Office Agent to deliver exceptional service to guests at their Dickson City location. The role involves check-ins, answering inquiries, and ensuring a smooth guest experience. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. Join a dynamic team that values professionalism and guest satisfaction.

Qualifications

• Experience in a hotel or related field preferred.
• College coursework in related fields is helpful.

Responsibilities

• Provide attentive and efficient service to guests during check-in and checkout.
• Answer inquiries regarding restaurants, transportation, and entertainment.
• Balance and prepare paperwork for shift closing.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School diploma or equivalent

Tools

Front desk computer systems

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company, recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. The company's portfolio of properties has an asset value exceeding $20 billion and generates over $5 billion in revenue. Highgate provides expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. The company also develops bespoke hotel brands and employs industry-leading revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and hotel brands. The corporate offices are located in London, New York, Dallas, and Seattle.

Location

Fairfield Inn Scranton

949 Viewmont Drive, Dickson City, PA 18519

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain necessary information when taking reservations and follow rate-quoting scenarios.
7. Be familiar with hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant front desk computer systems.
12. Complete shift checklists and reports in a timely manner.
13. Balance and prepare paperwork for shift closing.
14. Maintain and promote hotel promotions and guest programs.
15. Keep work area clean and organized.
16. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in related fields is helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Maintain a warm and friendly demeanor.
7. Effective verbal and written communication skills.
8. Ability to multitask and prioritize.
9. Maintain regular attendance and professional appearance.
10. Comply with hotel standards and safety regulations.
11. Show initiative and problem-solving skills.
12. Ability to handle confidential information.
13. Perform other duties as assigned.