Front Desk Agent

Crescent Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading hospitality team at a prominent hotel in Pittsburgh, where you will play a key role in providing exceptional guest experiences. As part of our commitment to service, you will manage check-ins and check-outs, assist guests with inquiries, and ensure a smooth billing process. We value our associates and offer competitive salaries along with comprehensive benefits, including medical insurance, 401(k), and more. This is an opportunity to grow in a dynamic environment dedicated to diversity and inclusion.

Benefits

Associate Referral Bonus

Performance Incentives

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Vacation, Sick, and Holidays

Tuition Reimbursement

Company-paid STD/LTD and Group Life Insurance

Free Employee Meals

Hotel and Friends & Family Discounts

Employee Assistance Program

Qualifications

• Ability to manage check-ins and check-outs.
• Experience in resolving guest requests.

Responsibilities

• Greet guests and issue room keys.
• Process bills and payments.

Skills

Guest Service

Communication

Job description

The Pittsburgh Marriott City Center, an award-winning hotel, combines style and substance in the heart of the city. Located near Acrisure Stadium, PPG Paints Arena, and downtown Pittsburgh, it offers spacious rooms with pillowtop bedding, flexible workspaces, marble bathrooms, and high-speed internet, many with skyline views. Amenities include a heated indoor pool, a modern fitness center, and dining options like Steelhead Brasserie & Wine Bar and Crafted North, a top cocktail destination.

We stand out in the hospitality industry by believing in our people and culture. Our associates enjoy competitive salaries, comprehensive benefits, and programs for personal and professional growth, including:

• Associate Referral Bonus
• Performance Incentives
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation, Sick, and Holidays
• Tuition Reimbursement
• Company-paid STD/LTD and Group Life Insurance
• Free Employee Meals
• Hotel and Friends & Family Discounts
• Employee Assistance Program

Job Overview: Greet guests, manage check-ins and check-outs, issue room keys, answer questions, resolve guest requests, and process bills and payments in accordance with policies and regulations.

Positions available: Full-time and Part-time.

Shifts: 7AM-3PM and 3PM-11PM.

We are an equal opportunity employer committed to diversity, equity, and inclusion, and we comply with all applicable employment laws.