Front Desk Agent

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at Wyndham Garden Pittsburgh Airport. You'll be the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. This role involves managing guest check-ins, promoting loyalty programs, and responding to inquiries. Ideal candidates possess strong communication skills and a passion for customer service, along with basic bookkeeping knowledge. If you thrive in a dynamic environment and enjoy helping others, apply today to start your journey with us!

Benefits

Supportive team environment

Opportunities for professional growth

Competitive pay and benefits

Qualifications

• Proficiency in English (oral and written).
• Familiarity with office equipment and basic bookkeeping.

Responsibilities

• Greet and welcome guests, ensuring a positive experience.
• Register guests and confirm reservations and payments.
• Handle guest inquiries and manage safety deposit box access.

Skills

Customer Service

Communication

Problem-Solving

Organizational Skills

Education

High School Diploma

Job description

Join Our Team as a Front Desk Agent at Wyndham Garden Pittsburgh Airport!

Are you a friendly, team-oriented individual who loves making people feel welcome? At Wyndham Garden Pittsburgh Airport, we’re looking for a dedicated Front Desk Agent to be the first point of contact for our valued guests. In this role, you’ll be responsible for providing exceptional service and ensuring a positive experience from check-in to check-out.

What We Offer:

• A supportive and dynamic team environment
• Opportunities for professional growth and development
• Competitive pay and benefits

Your Role: As a Front Desk Agent, you will:

• Warmly greet and welcome guests upon arrival, making them feel at home.
• Efficiently register guests into our system, confirming reservations and payment details.
• Promote our Guest Loyalty Program, ensuring members receive their benefits and recognition.
• Handle guest payments and maintain an accurate house bank.
• Respond to inquiries and requests with a positive attitude, including late check-outs, room changes, and billing questions.
• Keep an organized activity log for proper follow-up and guest satisfaction.
• Manage safety deposit box access and assist with mail and information requests.
• Book reservations and provide local attraction insights to enhance our guests' stay.

What You Bring:

• A friendly, easygoing demeanor and a passion for customer service.
• Familiarity with office equipment (fax, printer, etc.) and basic bookkeeping.
• Proficiency in English (oral and written) and strong communication skills.
• Good organizational skills and the ability to multitask in a fast-paced environment.
• Problem-solving abilities and a proactive approach to guest needs.
• A high school diploma: additional qualifications are a plus.

Join Us! If you’re looking to be part of a team that values your contribution and promotes a positive work culture, we’d love to hear from you! Apply today and start your journey with Wyndham Garden Pittsburgh Airport.