Front Desk Agent - Hampton Inn Kent/Akron Kent, Ohio

Palette Hotels; Kent (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Palette Hotels is seeking a Front Desk Agent to provide exceptional guest service from check-in through check-out, ensuring a positive first impression and smooth operations across the hotel. The role emphasizes strong communication, professionalism, and flexibility to cover day and night shifts.

Ideal candidates will have at least two years of Front Desk experience, knowledge of the hospitality industry, and proficiency with IT systems.

Qualifications

• Two years Front Desk experience.
• Knowledge of the hospitality industry.
• Speak Spanish.

Responsibilities

• Assist guests through check-in and check-out.
• Handle guest complaints promptly and professionally.
• Support the Night Auditor with front desk and accounting duties.
• Produce nightly reports as required.
• Inform departments of special requests, early/late departures and room changes.
• Maintain communication across hotel areas.
• Follow fire, health and safety regulations.
• Contribute to environmentally friendly operations.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Day/Night shifts

Spanish language

IT proficiency

Education

Front Desk experience

Job description

Essential Duties and Responsibilities

As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Ensure that all Guest complaints managed, recorded, and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform Departments of special requests, early/late departures, room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Serve your role and Team in an environmentally-conscience manner.

Required Skills and Requisites

Job Requirements

Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Flexible work schedule Day Shift and Night Shift

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Two years Front Desk experience
• Knowledge of the hospitality industry
• High level of IT Proficiency
• Able to speak and understand Spanish

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.