Full Time AM Front Desk Agent

One Ocean Resort & Spa; Canton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

One Ocean Resort & Spa is seeking a friendly Front Desk Associate to greet guests, check them in and out promptly, and assist with pre-registration and block reservations when needed.

You will post charges accurately, stay knowledgeable about rates and discounts, and work with a cooperative team to deliver warm service and smooth arrivals for our guests. This is a full-time, on-site role requiring morning availability and weekend coverage.

Qualifications

• Positivity and strong guest service mindset.
• Ability to work varied schedules including weekends and holidays.
• Excellent communication and teamwork skills.
• Comfort with cash handling and basic computer work.

Responsibilities

• Greet and check guests in and out promptly.
• Post charges accurately and manage reservations.
• Maintain front desk systems and daily transactions.
• Block rooms for special requests and manage cancellations.
• Know hotel rates and discounts and apply them correctly.
• Handle same-day reservations quickly and efficiently.
• Provide friendly service to ensure a great guest experience.

Skills

Customer service

Team player

Communication skills

Multitasking

Tools

Front Office software

Job description

We're off I-77, a mile from Akron-Canton Airport, and our free shuttle covers a five mile radius. The Pro Football Hall of Fame, business headquarters, and shopping can be reached in 10 minutes. Enjoy breakfast and dinner in The Garden Grille® or 24-hour drinks and snacks in the Pavilion Pantry®. WiFi and parking are on us and we have meeting space available.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include weekdays, weekends, and holidays for AM shift, 7:00am - 3:00pm.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting/standing at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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