Breakfast Attendant - Hampton Inn Kent/Akron Area Kent, OH

Palette Hotels; Kent (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Palette Hotels is seeking a Breakfast Attendant to professionally greet guests, prepare and replenish breakfast items, and maintain a clean, efficient dining area. You will support a high-energy team and uphold safety and brand standards.

Responsibilities include proactive guest service, food preparation, and collaborating with colleagues to ensure a smooth breakfast experience for all guests.

Qualifications

• Provide friendly, professional guest service and resolve issues promptly.
• Communicate clearly with guests and team members in a fast-paced hotel setting.
• Maintain confidentiality of guest and property information.
• Collaborate with colleagues to ensure smooth breakfast service.

Responsibilities

• Provide exceptional customer service to hotel guests during breakfast service.
• Perform QA checks for the department and maintain standards.
• Prepare and replenish hot and cold breakfast items and beverages.
• Clean and maintain kitchen, dining and service areas; operate breakfast equipment.
• Order supplies and keep stock records; support setup and breakdown of meetings or events.
• Ensure adherence to Brand Standards, Health Department rules, and safety procedures.

Skills

Customer service

Interpersonal skills

Communication

Team player

Safety awareness

Job description

Position: Breakfast Attendant

Job Description:

The Breakfast Attendant is responsible for preparing, setting up, and replenishing a variety of food and beverage items, cleaning and maintaining kitchen and eating areas; greeting and serving guests

Required Skills and Requisites:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Practice safety standards at all times.
• Ability to solve basic equipment problems and/or who to contact for resolution.
• Skilled in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

Responsibilities and Duties:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Performs a variety of food preparation duties, such as repairing hot and cold breakfast foods and drinks.
• Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas. * Brews coffee, tea, etc.
• Operates cooking equipment.
• Orders supplies, puts up stock, and keeps records.
• Maintains Brand Standards and Health Department requirements.
• Responsible for setting up and replenishing all food items.
• Greets and serves guests as demand is needed.
• May be required to stock the bar; to assist with setup and breakdown of meeting rooms; and handle the refresh / coffee breaks.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Use empowerment to exceed associate / guest expectations and resolve conflicts.
• Proper administration of key control.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner. * Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team's entire workload is completed daily.
• Perform other duties as required.

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.