Front Desk Agent/Guest Service Agent

Hilton Kansas City Country Club Plaza; Kansas City (MO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision & Life

Paid Vacation, Wellness & Holidays

Hotel & Travel Discounts

TEAM Member Discounts

Career Advancement Opportunities

Management Development Program

Referral Bonus Program

Job summary

Hilton Kansas City Country Club Plaza is seeking a friendly Front Desk / Guest Service Agent to warmly welcome guests, check them in/out, and coordinate with departments to ensure a memorable stay. You will handle inquiries, resolve issues, and provide local recommendations.

Prior front desk experience is preferred, but we may train the right candidate; Spanish skills are a plus. Join TEAM and grow through our Management Development Program, with opportunities to advance to leadership roles

Qualifications

• Front desk or hotel experience preferred, but training available.
• Excellent communication and people skills.
• Friendly, positive, energetic personality.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and hotel technology systems.
• Flexible availability, including weekends and holidays.
• Spanish or additional language skills are a plus.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Check guests in and out and process payments.
• Assign rooms, distribute keys, and maintain guest information.
• Answer questions and assist with guest requests.
• Resolve concerns quickly and professionally.
• Provide recommendations and information about the hotel and surrounding area.
• Communicate with housekeeping and other departments to ensure a smooth guest experience.
• Maintain a clean, organized, and welcoming front desk.
• Help create memorable experiences for every guest.

Skills

Communication skills

People skills

Customer service

Attention to detail

Multitasking

Organizational skills

Computer skills

Weekend availability

Spanish language

Tools

PMS software

Job description

About Us

At TEAM, we believe Together Everyone Achieves More. We’re committed to creating a workplace where our associates feel valued, supported, and empowered to grow their careers.

About the Role

Are you outgoing, personable, and passionate about hospitality?

We’re looking for a friendly and energetic Front Desk / Guest Service Agent to join our TEAM! You’ll be one of the first and most important points of contact for our guests, creating welcoming experiences and helping make every stay memorable.

If you enjoy meeting new people, solving problems, and making guests feel at home, you could be a great fit for our TEAM!

What You’ll Do

• Welcome guests with a warm, professional attitude.

• Check guests in and out and process payments.

• Assign rooms, distribute keys, and maintain accurate guest information.

• Answer questions and assist with guest requests.

• Resolve concerns quickly and professionally.

• Provide recommendations and information about the hotel and surrounding area.

• Communicate with housekeeping and other departments to ensure a smooth guest experience.

• Maintain a clean, organized, and welcoming front desk.

• Help create memorable experiences for every guest.

What We’re Looking For

• Previous front desk or hotel experience preferred, but we’re willing to train the right customer-service professional!

• Excellent communication and people skills.

• Friendly, positive, and energetic personality.

• Strong attention to detail and organizational skills.

• Ability to multitask and stay composed in a fast-paced environment.

• Comfortable using computers and hotel technology systems.

• Flexible availability, including weekends and holidays.

• Spanish or additional language skills are a plus.

Grow With Our TEAM

We don’t just offer jobs — we build careers.

Career Path:
Front Desk Agent → Front Office Manager → Operations Manager → Assistant General Manager → General Manager

Our Management Development Program helps our top TEAM members develop the skills needed to become tomorrow’s leaders. With the right performance and opportunity, you could advance into management in as little as one year!

What’s Your MORE?

TEAM Benefits

• 401(k)

• Health, Dental, Vision & Life Insurance options

• Paid Vacation, Wellness & Holidays

• Hotel & Travel Discounts

• TEAM Member Discounts

• Career Advancement Opportunities

• Management Development Program

• Referral Bonus Program

Ready to Join Our TEAM?

If you’re a people person who loves hospitality and wants room to grow, we’d love to meet you!

T.E.A.M. — Together Everyone Achieves More

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete Form I-9 upon hire

Source: Hospitality Online