Front Desk Agent

Courtyard Washington, DC/U.S. Capitol; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Vol.

Management Development Program

TEAM and Travel Discounts

Vacation, Wellness, and Holiday Pay

Career Advancement Opportunities

Referral Bonus Program

Transit-accessible location

Benefits eligible for full-time

Medical and other insurance options

Job summary

Courtyard Washington, DC/U.S. Capitol is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and set the tone for an exceptional stay in a fast-paced hospitality environment.

You will interact with guests, provide information on amenities and local attractions, handle payments, and coordinate with other departments to ensure a seamless experience. A passion for hospitality and strong communication are essential.

Qualifications

• Previous front desk experience in a branded or luxury hotel environment is preferred, but we are willing to train the right customer service professional.
• A genuine passion for hospitality and creating exceptional guest experiences.
• Strong communication, listening, and interpersonal skills.
• Excellent English communication skills, including reading, writing, and speaking.
• Additional languages are a plus; Spanish language skills are highly desired.
• Strong computer skills and familiarity with Microsoft Office, including Word, Excel, and PowerPoint.
• Experience with hotel systems such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus.
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment.
• High energy, a positive attitude, and the ability to build genuine connections with guests and TEAM members.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Ability to understand and communicate professional or technical information, both written and verbal.
• Ability to lift up to 50 lbs. when needed.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Complete guest check-in and check-out efficiently and accurately.
• Assign rooms, distribute keys, and manage guest information.
• Respond to guest questions, requests, and concerns with exceptional service.
• Provide information about hotel amenities, services, and local attractions.
• Process payments and maintain accurate guest accounts.
• Handle phone calls and other guest communications professionally.
• Maintain accurate records and follow established hotel procedures.
• Communicate effectively with other departments to help ensure guest needs are met.
• Resolve guest concerns with a positive, solution-oriented approach.
• Help create memorable experiences that encourage guests to return.
• Maintain a professional, welcoming, and TEAM-oriented front desk environment.

Skills

Front Desk Experience

Hospitality Passion

Communication Skills

English Fluency

Spanish Desired

MS Office

Hotel Systems

Multitasking

Customer Service

Professionalism

Tools

MS Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

TEAM Culture

Our TEAM culture motivates and encourages every individual to achieve “MORE” in their daily life and build a rewarding career with a company that truly values its people. Our hope is that each day, you’ll uncover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

Are you friendly, energetic, and passionate about hospitality? Do you enjoy meeting new people and creating memorable experiences?

We’re looking for a Front Desk Agent to join our growing TEAM!

As a Front Desk Agent, you’ll be one of the first and most important points of contact for our guests. Your warm welcome, genuine smile, attentive service, and ability to make people feel at home will help set the tone for an exceptional stay.

If you’re a people person who thrives in a fast-paced environment and wants to build a career in hospitality, this is a great opportunity to grow, learn, and become part of a TEAM that invests in you.

Schedule:

• Schedule may vary based on business needs
• Morning Shift: 7:00 AM–3:00 PM
• Evening Shift: 3:00 PM–11:00 PM
• Availability for weekends and holidays is required

Advancement Opportunities & Career Growth

We believe in developing our TEAM and promoting from within. Potential career paths include:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Looking to plant your roots, be part of a TEAM that feels like family, and grow your career with an organization that invests in its associates?

Our Management Development Program (MDP) is designed to help motivated TEAM members take their careers to the next level. We take the top talent of today and help create the leaders of tomorrow. With dedication, hard work, and the right opportunity, YOU could advance into management in less than one year!

What’s Your More?

TEAM Benefits

• 401(k)
• Health, Dental, Vision, Life, and Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation, Wellness, and Holiday Pay
• Career Advancement Opportunities
• Referral Bonus Program
• Convenient location within walking distance of multiple public transportation stations
• Full-time positions are benefits eligible, including paid time off and travel discounts
• Medical and other insurance options available

Travel Discounts

TEAM members are eligible for special travel discounts across multiple brands and thousands of locations around the world. In some cases, TEAM members can also enjoy food and beverage discounts. Whether you want to relax, visit family, or explore somewhere new, your TEAM benefits can help make it happen!

Responsibilities

As a Front Desk Agent, you’ll help create a welcoming and seamless experience for our guests from arrival through departure.

Responsibilities include:

• Welcome guests with a warm, friendly, and professional attitude
• Complete guest check-in and check-out efficiently and accurately
• Assign rooms, distribute keys, and manage guest information
• Respond to guest questions, requests, and concerns with exceptional service
• Provide information about hotel amenities, services, and local attractions
• Process payments and maintain accurate guest accounts
• Handle phone calls and other guest communications professionally
• Maintain accurate records and follow established hotel procedures
• Communicate effectively with other departments to help ensure guest needs are met
• Resolve guest concerns with a positive, solution-oriented approach
• Help create memorable experiences that encourage guests to return
• Maintain a professional, welcoming, and TEAM-oriented front desk environment

Requirements to Be Successful in This Role

• Previous front desk experience in a branded or luxury hotel environment is preferred, but we are willing to train the right customer service professional
• A genuine passion for hospitality and creating exceptional guest experiences
• Strong communication, listening, and interpersonal skills
• Excellent English communication skills, including reading, writing, and speaking
• Additional languages are a plus;Spanish language skills are highly desired
• Strong computer skills and familiarity with Microsoft Office, including Word, Excel, and PowerPoint
• Experience with hotel systems such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment
• High energy, a positive attitude, and the ability to build genuine connections with guests and TEAM members
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• Ability to understand and communicate professional or technical information, both written and verbal
• Ability to lift up to 50 lbs. when needed

We’re dedicated to training and developing our TEAM into future hotel leaders through hands‑on learning, interactive teamwork, and a positive work environment.

If you’re ready towelcome guests, make a difference, and build a career with a TEAM that believes in your potential, we’d love to have you join us!

Compensation

$19.00 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online