Front Desk Agent / Guest Service Agent

Courtyard Boston Billerica/Bedford; Billerica (MA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

$16.50/hour

401(k)

Health, Dental, Vision & Life Ins.

Vacation and Holiday Pay

Career Advancement Opportunities

Travel Discounts

Job summary

Join Courtyard Boston Billerica/Bedford as a Front Desk / Guest Service Agent. Be the face of our hotel, ensuring guests feel welcomed and valued from arrival to departure.

Your role involves managing guest check-ins, answering inquiries, and creating personalized experiences. If you have a passion for hospitality and enjoy connecting with people, we want to meet you!

This position offers a dynamic work environment and the chance to grow your hospitality career within our TEAM.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong verbal and written communication skills are essential.
• Professional, positive, and enthusiastic attitude required.
• Ability to learn and use technology and hotel systems.

Responsibilities

• Welcome guests upon arrival and throughout their stay.
• Complete guest check-in and check-out efficiently.
• Provide information about the hotel and local area.
• Respond to guest requests and concerns professionally.
• Maintain a professional and organized front desk environment.

Skills

Customer service experience

Communication skills

Attention to detail

Interpersonal skills

Organizational skills

Technology proficiency

Tools

Microsoft Office

Hotel systems (OnQ, Opera, etc.)

Job description

About Us

T.E.A.M. = Together Everyone Achieves More

Our TEAM culture motivates and encourages every associate to achieve “MORE”—both in their daily lives and throughout their careers. We believe in creating an environment where people feel valued, supported, and empowered to grow.

Our goal is simple: help you uncover new reasons every day to love what you do.

About the Role

We’re looking for a charismatic, outgoing, and guest-focused hospitality professional to join our growing TEAM as a Front Desk / Guest Service Agent.

You’ll play an important role in creating memorable guest experiences from arrival to departure. Your genuine smile, infectious enthusiasm, attention to detail, and passion for hospitality will help set the tone for every guest’s stay.

If you enjoy connecting with people, solving problems, and making guests feel genuinely welcomed, we’d love to meet you!

What You’ll Do

As a Front Desk / Guest Service Agent, you will:

• Welcome and warmly engage guests upon arrival and throughout their stay.

• Complete guest check-in and check-out while ensuring accuracy and efficiency.

• Assign rooms, distribute keys, and manage guest information in accordance with hotel standards.

• Answer guest questions and provide helpful information about the hotel, amenities, and local area.

• Respond to guest requests and concerns with professionalism, urgency, and a solutions-focused approach.

• Create personalized guest experiences and look for opportunities to exceed expectations.

• Handle payments, reservations, and other front-office transactions accurately.

• Communicate effectively with housekeeping, maintenance, management, and other departments to ensure a seamless guest experience.

• Maintain a professional, welcoming, and organized front desk environment.

• Follow hotel policies, procedures, and brand standards while maintaining a high level of guest service.

What We’re Looking For

• Previous front desk, guest service, hospitality, or customer service experience preferred; we’re willing to train the right candidate.

• Experience in a branded or luxury hotel environment is a plus.

• Strong verbal and written communication skills.

• Excellent listening and interpersonal skills with the ability to connect naturally with guests and TEAM members.

• Professional, positive, and enthusiastic attitude.

• Strong attention to detail and the ability to stay organized in a fast-paced environment.

• Ability to prioritize multiple tasks and responsibilities while maintaining exceptional service.

• Comfortable learning and using technology, software, and hotel systems.

• Microsoft Office experience is beneficial.

• Experience with hotel systems such as OnQ, Opera, FOSSE, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus.

• Fluency in English required; Spanish or additional language skills are highly desired.

• Flexible availability, including days, evenings, weekends, and holidays.

• Ability to communicate effectively using technical or professional terminology, both verbally and in writing.

Grow Your Career With Us

We believe your first position with us can be the beginning of a rewarding hospitality career.

Career Path Opportunities:

Front Desk / Guest Service Agent → Front Office Manager → Operations Manager → Assistant General Manager → General Manager

Our Management Development Program (MDP) is designed to identify and develop our top talent into tomorrow’s hospitality leaders. High-performing associates may have the opportunity to advance into management in as little as one year.

If you’re looking to plant your roots, become part of a TEAM that feels like family, and build a long-term career with a company that invests in its associates, this could be your opportunity.

TEAM Benefits

• $16.50/hour

• 401(k)

• Health, Dental, Vision & Life Insurance

• Voluntary Insurance Options

• Vacation, Wellness & Holiday Pay

• Management Development Program

• Career Advancement Opportunities

• TEAM Member & Travel Discounts

• Referral Bonus Program

• Full-time positions are benefits eligible

• Travel discounts at participating properties and locations

• Opportunities for food & beverage discounts at participating locations

Travel & TEAM Member Discounts

With multiple brands and thousands of locations around the world, TEAM members can enjoy special hotel travel discounts and, at participating locations, potential food & beverage discounts.

Whether you’re visiting family, taking a well-deserved getaway, or exploring somewhere new, your career with us can help you see more of the world.

What’s Your MORE?

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online